TERMS AND CONDITIONS

TEST PREPARATION COURSES

Retake

  • Within 12 months of initial purchase: You may retake your course for free once. The new course must be for the same test as your original course, unless you took an SAT or ACT course (which are interchangeable).
  • After 12 months of initial purchase: You may retake your course for 50% of the cost of the course.

Refund

  • For the first 7 days from purchase: A full refund is available. Course kits that are opened or not returned within 7 days of cancellation result in a $350 deduction from the refund.
  • After 7 days but prior to the third day of class: You are eligible for a refund of the difference between the cost of the course and the cost of the self-study On Demand program included with all courses (GMAT On Demand: $950, SAT/ACT/GRE On Demand: $490).
  • After the third day of class: No refunds are available.

Money back guarantee

  • Within 90 days of your last class: Course tuition is fully refundable if your score does not increase from your highest officially administered test score prior to enrolling with Veritas Prep to one completed after the course. Both official score reports must be submitted to Veritas Prep within 90 days of the last class of your original course.

SELF-STUDY (ON DEMAND)

Refund

  • For the first 7 days: A full refund is available. Course kits that are opened or not returned within 7 days of cancellation result in a $350 deduction from the refund.
  • After 7 days of purchase: No refunds are available.

TUTORING

Getting Matched with Your Tutor

  • If you decide you would prefer to work with another tutor after your first tutoring session, you may do so prior to your second session. You will be paired with a new tutor and you will not be charged for the session with your original tutor.

Refund

  • Tutoring hours that have already been used are nonrefundable. Students are eligible for a refund on unused tutoring hours at a rate of $125 per unused hour for graduate tutoring, and $100 per unused hour for college tutoring.

Length of Service

  • All tutoring services must be used within 12 months of enrollment.

ADMISSIONS CONSULTING

Getting Matched with Your Admissions Consultant

  • If you decide that you would prefer to work with another admissions consultant after your first conversation with your consultant, you may do so prior to any additional work being completed. You will be paired with a new consultant and you will not be charged for the initial session with your original consultant.

Refund

  • Within 7 days of your initial call with your Head Consultant: Refunds are available. Hours your consultants have already worked with you will be deducted from the refund at a rate of $300 per hour.
  • More than 7 days after your initial call with your Head Consultant: Refunds are not available.

Downgrade

  • Within 7 days of your initial call with your Head Consultant: You may downgrade to a smaller school or hourly package for a change fee of $300.
  • More than 7 days after your initial call with your Head Consultant: Downgrades are not available.

Length of Service

  • All admissions consulting services must be used within 12 months of enrollment.


Last revised September 9, 2016