Section 1: Classes

Delivery of Veritas Prep Course Materials

At the time of registration, the customer selects and pays for the method to be used to ship printed course materials, and is responsible for selecting a method that will allow for timely arrival of the materials. Upon registration, Veritas Prep will ship out course materials to those customers who have paid the full balance of the course tuition or have successfully enrolled in a payment plan. Once Veritas Prep ships the materials, each customer will receive a confirmation email from FedEx containing the tracking number for the shipment. In the unlikely event that a customer has not received the FedEx confirmation email one week prior to the start of the course, the customer should contact the Veritas Prep office immediately. Veritas Prep is not responsible for late shipments or lost packages. Veritas Prep is not responsible for problematic deliveries. If a customer loses any portion of his materials at any time, the customer may purchase that portion at the rate of $30.00, or foreign currency equivalent, per item, plus the cost of shipping.

Course Times, Locations and Instructors

All course times, locations and instructors are subject to change at any time. Customers will be notified of any and all changes made to the course via an email sent to the email address provided during registration. Customers should check their account frequently prior to the start of the class. Veritas Prep is not responsible for any customer that does not know the time or location of the class.

Course Payment

Customers have two payment options:
  1. Payment in full. Customers have the option of paying for the course in full, either on the Veritas Prep website or by calling headquarters and placing an order over the phone.
  2. Payment Plan. See below:

Veritas Prep Payment Plan

BY SELECTING THE VERITAS PREP PAYMENT PLAN OR ANY PROMOTIONAL PAYMENT PLANS, THE CUSTOMER REPRESENTS THAT HE OR SHE IS LEGALLY BOUND AND OBLIGATED TO PAY THE FULL AMOUNT OWED ON THE SERVICE OR PRODUCT CONNECTED TO SAID PAYMENT PLAN.

Refund Policy

If a student cancels their registration prior to the first day of class, there is a $200.00 ($200.00 CAN, £200 GBP) nonrefundable enrollment fee included in the price of every course. If the student has opened and/or used the course materials, the nonrefundable fee becomes $300.00 plus the cost of shipping (or its foreign currency equivalent), which is the full retail price of a set of Veritas Prep books.

Provided that the course materials are returned in the original packaging, the refund will be prorated for up to 60% of the course based on the refund schedule provided below:
  Full Course
(Including Live Online)
Immersion Course SAT 2400 / ACT 36
 Student Cancels Before Session:
1 100% of tuition minus
$200 Enrollment Fee
100% of tuition minus
$200 Enrollment Fee
100% of tuition minus
$200 Enrollment Fee
2 90% minus $200 80% minus $200 80% minus $200
3 80% minus $200 60% minus $200 60% minus $200
4 70% minus $200 40% minus $200 40% minus $200
5 60% minus $200 $0.00 $0.00
6 50% minus $200 $0.00 $0.00
7 40% minus $200 $0.00 $0.00
8 $0.00 $0.00 $0.00
9 $0.00 $0.00 $0.00
10 $0.00 $0.00 $0.00
11 $0.00 $0.00 $0.00
12 $0.00 $0.00 $0.00
  • Refunds granted are the greater of $0 or the stated amount above.
  • No refunds will be given after more than half of a class has been conducted (e.g., seven out of 12 sessions for a Full Course, or four out of six sessions for an Intensive Course).
  • Shipping & handling charges are nonrefundable. (e.g., if a student pays $1,662 for a Full Course, including $12 in shipping, the student’s refund is calculated off of $1,650.)
  • If course materials have been opened, a flat $100 fee is deducted from all of the above refund amounts.
Course registrations are non-transferable. Customers may not move their course without authorization from Veritas Prep.

Customers selecting a Veritas Prep on Demand service are purchasing a personal, non-exclusive, non-transferable, royalty-free license to use Veritas Prep’s proprietary information for a period of twelve (12) months for GMAT and twelve (12) months for SAT and thus, no refund is available for this service. SAT On Demand customers wishing to extend access beyond twelve (12) months can do so for $99 per month.

Class Make-Up Policy

Veritas Prep offers five options to customers enrolled in a course who are unable to attend one or more days of class. Veritas Prep will not grant any type of refund to a customer that misses class, but encourages each customer to utilize one of the following options:

Returning Student Policy

All Veritas Prep customers are allowed to retake one course for free. The retake course must be of equal or lesser value than that of the original course. Free retake eligibility lasts for twelve (12) months from the start date of the customer’s original course. Customers can retake the course after expiration of the eligibility period for 50% of the current course price. In addition, customers can enjoy a second retake for 50% of the course price. All customers are eligible and need not provide a reason for the retake. Live Online customers may not attend in-person classes and customers attending in-person classes may not attend live online classes. Note that the Veritas Prep GMAT curriculum and associated course materials may change at any time. New materials will not be provided for the second course, but may be purchased by the customer at the discounted price of $200.00, or the foreign currency equivalent. This payment must be made in full before the materials will be distributed. Customers who order new course materials must pay for shipping and handling, and may select ground or expedited shipping. What shipping method a customer selects will determine how soon the new course materials will arrive.

Money Back Guarantee

If a customer takes a Veritas Prep Full Course™, Full Course - Live Online™, or Immersion Course™ and the overall score does not improve, Veritas Prep will refund the customer’s entire tuition or the customer may repeat the course free of charge. To invoke the guarantee, the customer must have enrolled in the aforementioned course on or after October 16, 2006. If the customer’s results on an actual GMAT examination are not higher than the overall score from a customer’s previous official GMAT examination, the customer may repeat a Veritas Prep course of equal or lesser value or have the entire tuition refunded. To be eligible for the refund, the customer must provide official copies of his GMAT Score Report to Veritas Prep within 90 days of the conclusion of the course.

If a customer purchases any SAT 2400 On Demand, live SAT course, or live ACT course, and does not see a score improvement from the student’s most recent official SAT/ACT or converted official PSAT/PLAN score (whichever test is more recent), Veritas Prep will refund the customer’s entire tuition and the student may repeat the program free of charge.

Section 2: Private Tutoring

Private Tutoring Payment and Use Policy

In order to receive Veritas Prep materials and make arrangements with a Veritas Prep instructor, private tutoring customers must pay an initial $200.00 ($200.00 CAN, £200.00) Enrollment Fee. This Enrollment Fee is non-refundable. Private tutoring customers must pay the total remaining balance prior to the start of the second hour of tutoring. If the customer completes the second hour before paying the entire remaining balance, Veritas Prep has permission to charge the remaining balance to the credit card on file. No portion of the remaining balance is refundable, even if the customer does not complete the total number of hours originally purchased.

If a customer is unable to attend a scheduled tutoring session, the customer must give notice to the instructor 24 hours prior to the scheduled meeting date. Late notice will result in the loss of one hour of tutoring. If a customer fails to attend a scheduled tutoring session without giving notice, the customer will be charged for two hours of tutoring.

Section 3: Admissions Consulting

Diagnostic Session

Once a customer has registered for the Diagnostic Session, the customer will be provided with an online account. The customer must complete the Client Profile form in the account and submit it to Veritas Prep for review in order to initiate the Diagnostic Session. A Veritas Prep consultant will then contact the customer to schedule the Diagnostic Session (a one-hour session designed to reveal details about the customer’s business school goals and prospects). The Diagnostic Session is a nonrefundable service. Should customers wish to upgrade to a comprehensive School Package, the $350.00 price of the Diagnostic Session shall act as a deposit applicable towards the price of the price of the School Package.

School Packages

Once a customer has registered for a School Package, Veritas Prep will respond by providing the Client Profile form in the client’s online account. The customer must complete the Client Profile form and submit it to Veritas Prep for review in order to initiate a School Package. A Veritas Prep consultant will then contact the customer to schedule the Diagnostic Session, which is the first step in a School Package and is described above. The $350.00 price of the Diagnostic Session acts as a deposit for the School Package and is a nonrefundable amount.

If a customer wishes to cancel the School Package after the Diagnostic Session, the customer will be refunded the package price, less the $350.00 price of the Diagnostic Session.

If a customer wishes to cancel the School Package after production of the Personalized MBA Game Plan™ but prior to any additional consulting work, the customer will be refunded 50% of the package price.

School Package customers who receive any consulting work outside of the Diagnostic Session and the Personalized MBA Game Plan™ will not be eligible for a refund. This includes essay evaluation, resumé assistance, interview preparation, or any other application-related tasks.

School Package customers who register for a Multi-School Package (two or more) and who wish to cancel an additional school beyond the first school may be eligible for a refund, provided that no consulting work has been performed on the additional school in question. The amount of the refund shall be the difference in price between the services used and those additional schools that were not used.

If a customer is unable to attend a scheduled consulting session, the customer must give notice to the consultant 24 hours prior to the scheduled meeting time. Late notice will result in the loss of access to that specific service (e.g., mock interview preparation with a School Specialist).

Comprehensive School Package consulting registrations are non-transferable and expire after 12 months or after one application cycle, whichever comes first.

Hourly Consulting

Customers who register for hourly consulting are required to sign up for at least three hours of admissions consulting (at $290.00 per hour). The initial $870 amount is nonrefundable, regardless of use. Any additional hours are refundable provided they are unused.

Customers who must miss a scheduled consulting session must give notice to their consultant 24 hours prior to the scheduled meeting time to avoid a penalty of one lost hour of consulting.

Customers who miss a scheduled consulting session with no prior notice at all will be charged for two consulting hours.

Additional MBA Admissions Consulting Services

All other MBA Admissions Consulting Services (including, but not limited to, Interview Preparation, Waitlist Assistance, Rejection Letter Analysis, Essay Evaluation, or Resumé Evaluation) are nonrefundable.

GMAT + Admissions Consulting Bundles

If a customer cancels an individual component of a GMAT + Admissions Consulting bundle before starting to use that portion of the package, Veritas Prep will refund the difference between the bundle package price and the a la carte price of the non-canceled component(s), less a $100.00 ($100.00 CAN, £100.00) cancellation fee.

All Consulting Services

Consulting registrations are non-transferable and expire after 12 months, regardless of use. Clients who do not utilize consulting services or seek a refund within 12 months of purchase will be ineligible for either service or a refund amount.

Payment Plans

Veritas Prep admissions consulting customers are eligible to pay via payment plans, pursuant to the Payment Plan information in Section 1 of these terms and conditions.

Section 4: Other Admissions Consulting Services

“Other” Admissions Consulting Services is defined as Law School Admissions Consulting, Medical School Admissions Consulting, Graduate School Admissions Consulting, and JD/MBA Admissions Consulting. Clients of each of the aforementioned services are subject to the terms and conditions outlined below.

Comprehensive Packages

Clients who register for comprehensive packages pay a minimum Enrollment Fee of $350.00 and will complete a Client Profile form. The customer must complete the Client Profile form and submit it to Veritas Prep for review in order to initiate a comprehensive package. A Veritas Prep consultant will then contact the customer to schedule the Diagnostic Session, which is the first step in a comprehensive package.

If a customer wishes to cancel the comprehensive package after the Diagnostic Session, the customer will be refunded the package price, less the $350.00 Enrollment Fee.

If a customer wishes to cancel the comprehensive package after production of the Personalized Game Plan™ but prior to any additional consulting work, the customer will be refunded 50% of the package price.

Comprehensive package customers who receive any consulting work beyond the Diagnostic Session and the Personalized Game Plan™ will not be eligible for a refund.

Comprehensive package customers who register for a Multi-School Package (two or more) and who wish to cancel an additional school beyond the first school may be eligible for a refund, provided that no consulting work has been performed on the additional school in question. The amount of the refund shall be the difference in price between the services used and those additional schools that were not used.

Hourly Consulting

Clients who register for hourly consulting are required to sign up for at least three hours of admissions consulting (at a price of $290.00 per hous). The initial amount is nonrefundable, regardless of use. Any additional hours are refundable provided they are unused.

Customers who must miss a scheduled consulting session must give notice to their consultant 24 hours prior to the scheduled meeting time to avoid a penalty of one lost hour of consulting.

Customers who miss a scheduled consulting session with no prior notice at all will be charged for two consulting hours.

Additional Admissions Consulting Services

All other Admissions Consulting Services (including, but not limited to, Interview Preparation, Waitlist Assistance, Application Essentials, Essay Evaluation Personal Statement Evaluation, or Resumé Evaluation) are nonrefundable.

All Consulting Services

Consulting registrations are non-transferable and expire after 12 months, regardless of use. Clients who do not utilize consulting services or seek a refund within 12 months of purchase will be ineligible for either service or a refund amount.

Payment Plans

Veritas Prep admissions consulting customers are eligible to pay via payment plans, pursuant to the Payment Plan information in Section 1 of these terms and conditions.

Section 5: Materials

Delivery of Veritas Prep Course Materials

Customers may order Veritas Prep materials as a stand-alone purchase. Customers may also order the Veritas Prep On Demand™ service as a personal, non-exclusive, non-transferable, royalty-free license to use Veritas Prep’s proprietary information for a period of one year, with the inclusion of Veritas Prep materials. For either purchase, customers select and pay for the method to be used to ship printed course materials, and are responsible for selecting a method that will allow the materials to arrive on time. Once Veritas Prep ships the materials, each customer will receive a confirmation email from FedEx containing the tracking number for the shipment. In the unlikely event that a customer has not received the FedEx confirmation email one week prior to the start of the course, the customer should contact the Veritas Prep office immediately. Veritas Prep is not responsible for late shipments or lost packages. Veritas Prep is not responsible for problematic deliveries. If a customer loses any portion of his materials at any time, the customer may purchase that portion at the rate of $30.00, or foreign currency equivalent, per item, plus the cost of shipping. No refunds are available for any reason.

Section 6: True Rewards™

True Rewards™ Referral Program

All Veritas Prep customers may participate in the True Rewards referral program. This program offers referral bonuses to both the referring customer and the referred customer, in the amount of $100 each for GMAT courses and $50 for SAT and ACT courses. In order to be eligible for a reward, the referred customer must provide the referral ID of the True Rewards referring customer at the time of enrollment. This referral ID can be located by visiting the Account Settings page within a user’s online student account. It can be entered in the “Referred by a friend?” field on the checkout page on veritasprep.com, or it can be provided to a Veritas Prep staff member over the phone.

True Rewards referral bonuses are mailed out in the form of an electronic Amazon.com gift card, and are issued 1-2 weeks after the referred student starts his/her course. True Rewards bonuses are not distributed to students who cancel their enrollment at any point during their service. In the event of a refund being issued after bonuses have been mailed out, the refund will be reduced by the amount of the reward.

A Veritas Prep customer may earn a maximum of $1,000 in total referral bonuses. If Veritas Prep determines that any True Rewards referral codes are being fraudulently distributed, Veritas Prep reserves the right to deny the referral bonus.

Section 7: General

Terms of Use

Unless otherwise specified, all materials a customer receives from Veritas Prep are for personal and non-commercial use. No customer may modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Veritas Prep without explicit, prior written permission.

Force Majeure

Neither Veritas Prep nor the customer shall be liable for any failure, cancellation or delay in performance (other than for delay in the payment of money due and payable) to the extent said failures, cancellations or delays are proximately caused by forces beyond that party’s reasonable control and occurring without its fault or negligence, including, but not limited to, the failure of suppliers, subcontractors, and carriers.
Last revised February 21, 2014