Sir/Madam,

I've launched the Elluminate but it doesn't load. I've been trying it for more than half an hour now. The practice test worked a couple of days ago and works at the moment as well.

Kindly assist.

Thanks.

Hello,

Sorry to hear that you were having technical difficulties. We do see from our logs that you were eventually able to get into the session and attend class. We also see that you did not have any significant problems the second day of class. We noticed however that your system was running rather slowly in authenticating you into the session and launching the application. This may be due to low system speed/memory or due to a low bandwidth internet connection.

We recommend that you quit all other programs before launching the virtual classroom in order to free system resources.

Please let us know if you have further problems.

Thank you.

Hey Jason,

Thanks for the response. It was quite okay on the second day. Let's hope it continues this way.